Privacy policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from this Site.

1. Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to make a complaint, please contact us at: hi@hellocanope.com.

2. Collecting Personal Information

When you visit our Site, we collect information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact customer support.

Device Information

  • Purpose: To load the Site accurately and improve performance through analytics.
  • Source: Collected automatically through cookies, log files, web beacons, tags, and pixels.
  • Shared With: Shopify.
  • Data Collected: Browser version, IP address, time zone, cookie information, viewed products, search terms, and website interactions.

Order Information

  • Purpose: To process orders, payments, shipping, customer communication, fraud prevention, and marketing communications.
  • Source: Provided directly by you.
  • Shared With: Shopify.
  • Data Collected: Name, billing address, shipping address, payment details, email address, and phone number.

Customer Support Information

  • Purpose: To provide customer support.
  • Source: Provided directly by you.

Minors

This Site is not intended for individuals under 13 years of age. We do not knowingly collect Personal Information from children. Parents or guardians who believe their child has provided Personal Information may contact us to request deletion.

3. Sharing Personal Information

We share Personal Information with service providers to operate our business and fulfill customer orders.

Examples include:

  • Shopify powers our online store.
  • We may disclose information to comply with legal obligations, lawful requests, or to protect our rights.

4. Behavioural Advertising

We use Personal Information to provide relevant advertisements and marketing communications.

This may include:

  • Google Analytics for website analytics.
  • Advertising partners for targeted advertising.
  • Shopify Audiences for audience-based advertising.

Users can opt out through Facebook, Google, Bing, and other advertising preference tools.

5. Using Personal Information

We use Personal Information to:

  • Offer products and services.
  • Process payments.
  • Ship and fulfill orders.
  • Communicate updates, promotions, and offers.

Lawful Basis (GDPR)

For EEA residents, processing may be based on:

  • Consent
  • Contract performance
  • Legal obligations
  • Protection of vital interests
  • Public interest
  • Legitimate interests

Retention

We retain Personal Information for our records until you request its deletion, where applicable.

Automated Decision-Making

We do not engage in fully automated decision-making with significant legal effects. Shopify may use limited automated systems for fraud prevention, including temporary blacklists for suspicious IP addresses and payment methods.

6. Selling Personal Information

Our Site may sell Personal Information as defined by the California Consumer Privacy Act (CCPA).

7. Your Rights

GDPR (EEA Residents)
You have the right to:

  • Access your Personal Information.
  • Transfer your data.
  • Correct inaccurate information.
  • Request deletion of your data.

CCPA (California Residents)
You have the right to:

  • Know what Personal Information is collected.
  • Request access to your data.
  • Request correction or deletion.
  • Authorize an agent to submit requests on your behalf.

8. Cookies

We use cookies to:

  • Enable essential website functionality.
  • Improve user experience.
  • Analyze website performance.
  • Support advertising and social media features.

Users can manage cookie preferences through browser settings, although disabling cookies may affect website functionality.

Do Not Track

We do not modify our data collection practices in response to browser “Do Not Track” signals due to the lack of a consistent industry standard.

9. Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

10. Complaints

To make a complaint regarding this Privacy Policy or our data practices, please contact us at: hi@hellocanope.com.