Refund policy

Canope Refund & Return Policy

At Canope, we stand behind the quality of our high-polyphenol olive oil. Because we sell a consumable food product, our policy is built around a satisfaction guarantee rather than traditional returns - we want you to love what's in the bottle, not just the bottle itself.

30-Day Satisfaction Guarantee (First Order Only)

If you're not satisfied with your first Canope order for any reason, contact us within 30 days of delivery at team@hellocanope.com and we'll make it right with a full refund or a free replacement — your choice. This guarantee is designed to let new customers try Canope risk-free, and applies only to a customer's first order (by email address / account). You do not need to return the bottle; for food safety and hygiene reasons, we do not accept physical returns of opened or unopened olive oil.

Order processing fee: Satisfaction-based refunds on a first order are subject to an $8 order processing fee, deducted from your refund total. This covers the cost of processing, packaging, and fulfillment already incurred on your order. If you choose a free replacement instead of a refund, this fee does not apply.

To request a refund or replacement on your first order, please include:

  • Your order number

  • The email address used at checkout

  • A brief note on why you weren't satisfied (this helps us improve)

We may occasionally ask for a photo (e.g., if a bottle arrived damaged or leaking) so we can also flag it with our fulfillment team, but this is never a requirement for approval.

Second Orders and Beyond

Since you've already had the chance to try Canope with our satisfaction guarantee on your first order, subsequent orders are final sale and not eligible for a refund or replacement. Damaged, defective, or incorrect orders are always covered — see below, regardless of order number.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if we shipped you the wrong item, we cover this 100%, on every order, not just your first:

  • Contact us within 14 days of delivery with your order number and, if possible, a photo of the issue.

  • We will send a free replacement at no cost to you, or issue a full refund, including original shipping charges.

  • You will never be asked to pay return shipping for a damaged, defective, or incorrect order.

What's Not Covered

  • Satisfaction-based refund or replacement requests on second or later orders (final sale — see above).

  • Requests submitted more than 30 days after the delivery date on a first order.

  • Orders lost due to an incorrect shipping address provided by the customer (we're happy to help you reroute where possible, but cannot guarantee it once shipped).

  • Subjective taste preference after the 30-day window on a first order — we want you to try it long enough to notice the difference, so we ask that requests come within the guarantee window.

Order Cancellations

You can cancel or modify your order for a full refund any time before it ships, regardless of order number. Once an order has entered fulfillment, it can no longer be cancelled, but for first orders, our satisfaction guarantee above still applies once it arrives.

Subscription Orders (if applicable)

If you're on a Canope subscription, you can pause, skip, or cancel any upcoming shipment at any time from your account before it processes. The satisfaction guarantee applies only to your first shipment; subsequent subscription shipments are treated as repeat orders and are final sale outside of the damaged/defective/incorrect coverage above.

Refund Processing

  • Approved refunds are issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

  • You'll receive an email confirmation once your refund has been processed.

Contact Us

Questions about an order, a refund, or a replacement? Reach our team anytime at team@hellocanope.com. We typically respond within 1 business day.

This policy applies to purchases made directly on hellocanope.com. If you purchased Canope through a third-party retailer or marketplace (e.g., Amazon), please refer to that platform's return policy.